Starfish Product Support will be closed on in observation of Independence Day (U.S.).
If there is an emergency during this time, US clients can contact us by calling the support line at 1-866-782-7035, and non-U.S. clients can call +1-703-260-1186. A support specialist will be notified immediately and respond as soon as possible.
Any non-emergency support tickets submitted (or emailed to firstname.lastname@example.org) during this time will receive a response upon our return the next day.
NOTE: We are phasing out the @starfishstatus Twitter account. You will still receive, via emails like this one, regular updates on system performance, stability and downtime. You can also subscribe to announcement notifications via the Starfish Reef.
Independence Day Holiday Notice:
Between July 3 at 6 PM ET and July 5 at 9 AM ET, asynchronous and pre-scheduled tutoring will be offered. Offline questions, paragraphs, and essays (including assessments) will be accepted. During this time, we will strive to return submissions within 72 hours. Submissions posted on U.S. national holidays may be returned in more than 72 hours.
Please also note that our customer service team will be unavailable on July 4th.
Have a great holiday!
Our Tuskegee University Blackboard System was upgraded to Blackboard 9.1 Service Pack 10 (Bb v9.1 SP10). You will see a few new features once you are logged into your account. Your username and password have NOT changed.
Please note the following from Blackboard (http://help.blackboard.com/instructor/Content/_about/about_browsers.htm):
Blackboard’s support of Google Chrome and Mozilla Firefox differs from the other supported browsers. Chrome and Firefox are following a rapid release strategy and releasing updates every 6 or so weeks. Chrome requires an automatic upgrade for end users, whereas Firefox offers the option to turn off the automatic upgrade. Blackboard has decided to support Chrome and Firefox in the broad sense meaning we will accept issues on both browsers and strive to resolve issues on Blackboard Learn as appropriate.
Blackboard has conducted testing using the version Stable Channel of Chrome and the Final Release Channel of Firefox that were available during testing of this release. We resolved browser related issues at the time of releases, but cannot guarantee the compatibility of future versions. We will conduct testing on the latest browsers and Blackboard Learn releases to provide timely information on browser compatibility.
|Internet Explorer 9||Internet Explorer 8||Firefox ESR1||Firefox (Final |
|Google Chrome |
|Windows XP (32-bit)||Unsupported by Microsoft||Compatible||Certified||Compatible||Compatible|
|Windows Vista (32-bit)||Certified||Compatible||Certified||Certified||Compatible|
|Windows Vista (64-bit)||Compatible||Compatible||Certified||Compatible||Compatible|
|Windows 7 (32-bit)||Certified||Compatible||Certified||Certified||Certified|
|Windows 7 (64-bit)||Certified||Compatible||Certified||Certified||Certified|
|Safari 5.1||Safari 5.0||Safari 4.0||Firefox (ESR)1||Firefox4 (Final |
|Google Chrome |
|Mac OSX 10.6 "Snow Leopard"||Certified||Certified||Compatible||Certified||Certified||Certified|
|Mac OSX 10.7 "Lion"||Certified||Unsupported by Apple||Unsupported by Apple||Certified||Certified||Certified|
1Firefox ESR is a release of Firefox intended for groups who install and maintain the desktop environment in large institutions. More information is available at http://www.mozilla.org/en-US/firefox/organizations/.
2The Firefox Release Channel is the fully tested version by Mozilla and intended to be the most stable. This channel is updated roughly every six weeks. More information is available at http://blog.mozilla.com/blog/2011/04/13/new-channels-for-firefox-rapid-releases/.
3The Chrome Stable Channel is the fully tested version by Google and intended to be the most stable as the name implies. This channel is updated roughly every 2-3 weeks for minor releases and 6 weeks for major releases.More information is available at www.chromium.org.
4Firefox 8 and Mac OS are not compatible with the drag and drop functions on Blackboard Learn.
Blackboard strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing for SP 10.
Blackboard Learn requires the latest version of Sun JRE 7. JRE 6 will continue to work with SP10. The JRE can be downloaded from http://www.oracle.com/technetwork/java/javase/downloads/index.html. Windows system administrators who want to provide auto-download for users can find the.cab file link for the appropriate JRE at http://www.oracle.com/technetwork/java/javase/autodownload-140472.html.
Java applets bundled with Blackboard Learn 9.1 SP10 are now signed with a timestamping authority, https://timestamp.geotrust.com, which certifies that the Blackboard code signing certificate was valid at the point in time when the applet was signed. Web browser client JDKs that trust the timestamping authority will run the applets without error, even after the Blackboard code signing certificate expires. All JDKs since version 1.5 trust this timestamping authority by default.
The following technologies are not supported: